Colleges and Universities take a tremendous amount of calls in a year, but have unique needs in comparison to commercial call centers. Unlike commercial contact centers where call volume is typically handled by a dedicated group and somewhat predictable, several higher education departments may see large amounts of calls but only during specific time periods. Aastra OnDemand™, a leader in Contact Center applications has designed a solution specifically to meet the needs of the “non-traditional” contact center environment.

Trying to force commercial contact center applications to function effectively in a higher education environment is frustrating and expensive. CVCC for Education solves this dilemma by providing inbound call center technology as a web-enabled call center. A telephone and an Internet connection is all that is needed. It takes only 40 minutes for call handlers to review the easily accessible web-based training course and become a proficient user. This quickly enables agents, regardless of their past experience, to focus on their caller rather than focusing on how to use the tool.

Because CVCC for Education is a hosted service, you buy only what you need when you need it. There is no hardware or software to buy - ever!

Campus/department independent. Scalable to meet demand. Easy to learn and use. That's the value Aastra OnDemand™ hosted services bring to colleges and universities.