Your contact center needs flexibility, such as the ability for any agent to work anywhere and appear as a member of one easy-to-manage agent pool. You need to be able to share customer information across multiple call centers and make everything work together. You need common reporting to be able to truly monitor progress and impact your team's performance. Those who require true scalability and flexibility for their commercial contact center need Centergy.
Contact Centers Unite
An intuitive, thin-client interface brings your centralized contact center / call center routing and all your customer information to any agent, anywhere. Add new remote agents in minutes, and manage all agents as one pool, or separate partitioned units — the choice is yours. Centergy® offers an immediate solution for large enterprises allowing you to:
- Link all existing contact centers / call centers anywhere in the world with no hardware replacement
- Extend your investment in phones by using existing telephones from ANY manufacturer
- Centralize reporting and management, combining real-time and historical insights
- Partition your platform into multiple virtual ACDs, simulating individual centers for each of your divisions that might want the security and management control, all the while improving your return on overall system performance
Our distributed architecture makes it simple for you to upgrade when your centers change locations, grow, or need additional media support. Centergy lets you manage your entire telecommunications environment from one central point — including database changes, call routing and troubleshooting.
With Centergy you can centralize technical support, workforce management and quality monitoring functions — there's no need for separate systems at each site. For Today’s Demand’s and BeyondCentergy has the capacity and flexibility to handle your volume demands today-and grow as your operations grow:
- 8000+ agents
- 800+ supervisors
- 1200+ teams
- 4000+ agent groups or call types
- 1.5 million busy-hour call completions
- 9 million CTI messages per hour
- 600+ types of events captured for measurement & reporting
